RELEVANT REFLEX
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Update Ticket Status
New Status
Open
Pending
Resolved
Closed
Update Member Redemption
MEMBER
New Status
Pending
Processing
Completed
Failed
Cancelled
Payment Mode
UPI
Bank Transfer
Other
Transaction / Reference No.
*
Disbursal Date
Admin Notes
Note:
If you mark as "Failed" or "Cancelled", the points will be automatically refunded to the member. Marking as "Completed" requires a transaction reference number.
Update Partner Redemption
PARTNER
New Status
Pending
Processing
Completed
Rejected
Payment Mode
UPI
NEFT
IMPS
RTGS
Bank Transfer
Other
Disbursal Date
Payment Amount (₹)
Transaction Number
*
Remarks
On Completed:
The amount will be deducted from the partner's commission balance.
On Rejected:
No deduction. If previously completed, the amount will be refunded.